Careers

Help Desk Agent (Reduced Flexible Hours)

We are looking for a Helpdesk Agent to join our expanding team. Operating from the Malta office, the agent will be responsible for the daily work related to supporting our customer’s integrations and queries, managing the gaming platform and our own Amazing Gaming content.
 
– Reduced Flexible Hours with a set schedule 
– Working Hours – 20 hours weekly Monday to Friday including Public Holidays 

 Responsibilities :
– Represent the Company, clients and external parties in a positive and professional manner to obtain/maintain a strong relationship 
– Serve as the escalation point for fraud and fairness-related inquiries forwarded by our customers or any third party 
– Keep all Tain customers and third parties up to date with all internal and external maintenance works
– Report and follow up in a timely manner on all technical issues encountered by yourself or reported by the client or the third party 
– Keep up to date with all Tain products and learn all platform back office/systems 
– Keep up to date with all third-party products and learn all related back offices and systems to perform the needed task 
– Manage the third-party game releases by collecting all data, keeping files up to date, create the needed JIRA tickets and keep the clients up to date with the latest added games on the TAIN system 
– Conduct demonstrations to prospective new Clients and existing Clients as directed by the Manager 
– Conduct training sessions for new Clients on all Tain systems and third-party systems; 
– Assisting with new licensee / Client and third-party integration; 
– Assisting with new clients Go Live process; 
– Design and implement automated systems to perform daily routines/tasks; 
– Assisting any office IT-related issues when directed/approved by the Manager; 
– Document all daily helpdesk tasks to be used as manuals/training or reference; 
– Provide support and training to other team members as required; 
– Other tasks assigned by the persons the Employee is subordinated to presently Head of Helpdesk and Account Management 

 Requirements 
– Minimum of one (1) year experience in the Gaming Industry 
– Knowledge of ticketing systems 
– Good troubleshooting skills 
– Good communication and interpersonal skills 
– Previous experience dealing with external customers, suppliers and internal teams 

Interested? send us your cv on andrew.mayer@tain.com