Careers

SERVICE SUPPORT OFFICER

Malta | Full-time

Responsible To: Service Manager

Other Relationships: Pitboss, Training Manager

Scope & General Purpose of Job:

The Service support officer shall be responsible for monitoring the gaming areas including all cards and materials storage.

Act as the first point of contact with support teams, such as IT, NOC, Helpdesk and operators when required.

Duties of Position:

– Detect any procedural errors or suspicious activity and enforces all policies and procedures.
– Monitor tables and cards room continually to ensure adherence to gaming
regulations and procedures
– Operate surveillance equipment to ensure accurate video documentation
– Evaluate studio personnel performance
– Co-ordinate maintenance activities
– Report problems or concerns to senior management
– Document incidents outcome by compiling incident reports
– Act as the first point of contact to the studio and 3rd parties
– Perform other duties as may be assigned by the management
– A complete knowledge of the rules and procedures of the games is essential.
– Responsible for the quality of the Games
– Carry out any other ad-hoc duties that might be required from time to time
according to the Company’s exigencies.

Occasional Duties: As Required

Hours of Work: Variable Shifts

Qualification Requirements: 
– Previous casino experience. Minimum of 2 years’ experience in Casino industry

Quality Control: 
– Performs quality control functions as per departmental standard

Health & Hygiene: 
– Maintains and cleans immediate work area. Conforms to uniform standards required to respective departments.